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Opening Up Our Community

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Federal and state governments are releasing plans to reopen the economy to essential business. While this is an encouraging sign to our country’s response to COVID-19, please know this process will be taken thoughtfully at Arboria of Long Grove. We will implement a three-phased approach when reopening our community. Decisions for each phase will be based on state and regional criteria, advice from public health officials, and the health status of our community. 

We are all looking forward to the day when we can resume our lives as a community and gather with our friends, yet the health and safety of our residents and employees must remain our highest priority. From the beginning, we have taken on this challenge as a marathon rather than a sprint. There are no short cuts or easy answers to how we reduce our risk to COVID-19 and it’s as important as ever that we continue to remain focused on protecting ourselves and supporting each other. 

In the upcoming weeks, and until further notice, Arboria of Long Grove will continue to follow the heightened precautionary measures currently in place. These practices include following social distancing protocol and restricting non-essential visitors. We understand the risks posed to our community from COVID-19 and remain committed to our processes. We’ll only begin to shift our protocols after we know our community is no longer at risk, and with careful consideration of the guidance offered by the Centers for Disease Control and Prevention, Centers for Medicare and Medicaid Services, and local and state health departments. As the situation develops, and we make changes to our protocols, residents, employees and families will be notified first —but to reiterate, we will not be modifying our precautionary measures at this time. 

Thank you for your patience, your support, and for embodying that hopeful spirit that Arboria of Long Grove is known for as we continue to navigate this process together. For detailed information regarding our community policies and updates to our reopening efforts, please contact our community directly. For more information regarding the national response efforts taken by LCS communities, visit https://www.lcsnet.com/covid-19-update/.

Coronavirus Update – March 18

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After careful consideration for the health and safety of residents, employees, and family members, our community amended its visitor policy on Monday, March 16, and is restricting visitors from entering our community.

Please bookmark the LCS website for future updates and information regarding our community COVID-19 response and prevention measures already implemented, such as:

  • Educating all staff and residents in social distancing guidelines
  • Increasing the frequency and rigor of cleaning and disinfecting common community areas
  • Implementing temporary visitor restrictions, including deliveries
  • Canceling on-site large group social events and recreational activities
  • Reviewing and executing our emergency preparedness and response program
  • Asking residents and employees to reschedule travel plans and remain in our community
  • Deploying an updated visitor advisory for communities and to campus
  • Coordinating best practices across the broad, LCS partner network
  • Making the Centers for Disease Control and Prevention’s COVID-19 prevention resources and recommendations available to all employees

All future updates regarding the COVID-19 response, including visitor policies, social distancing guidelines, and prevention recommendations, can be found here. LCS has also opened a national hotline for information. Call 855-998-4934. For local information about our community, please use (847) 383-6737.

Coronavirus Update – March 15, 2020

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Hello Arboria of Long Grove community,

The health and safety of residents living in our community is our top priority, and we are closely monitoring the ongoing situation regarding the coronavirus (COVD-19). We understand that COVID-19 is on everyone’s mind, and we want to be communicative and transparent in the steps Arboria of Long Grove is taking to prepare our community during this unprecedented event. Our team has been working tirelessly to prepare for possible scenarios related to COVID-19.

We’ve developed a series of precautionary steps that our community is implementing to help reduce everyone’s risk of COVID-19. Additionally, you can access updates at the following website.

Our community is:

  • Continuing to follow the guidance from both the CDC and local health authorities
  • Increasing the frequency and rigor of cleaning and sanitizing common community areas
  • Encouraging a temporary reduction in visitation and deliveries
  • Reducing on-site group social events and recreational activities
  • Reviewing our emergency preparedness and response program
  • Asking residents to communicate any travel plans
  • Coordinating best practices and across our large partner network
  • Making the CDC’s COVID-19 prevention resources and recommendations available to all residents

According to the CDC, many of our residents are at a higher risk for serious illness, and we’re providing all residents and their families with the most up-to-date guidance from the CDC and local health officials on the steps they can take to reduce the risk of COVID-19.

We are strongly encouraging all our residents to follow the CDC’s guidelines for individuals at higher risk, which includes:

  • Avoiding crowds and large social gatherings
  • Regularly cleaning and disinfecting personal spaces
  • Avoiding touching your face
  • Regularly washing your hands with soap and water for at least 20 seconds
  • Stay in your residence if you are showing flu-like symptoms or are sick with respiratory illness, including fever, and coughing

These are simple yet important steps that we should all be taking to protect ourselves and our community.

Our teams are staying in communication with local health officials and will share regular updates on COVID-19. For more the most up to date information and personal health recommendations, please visit the websites below:

Updates from LCS: https://www.lcsnet.com/covid-19-update/

COVID-19 Prevention Recommendations: https://www.cdc.gov/coronavirus/2019-ncov/about/prevention.html

COVID-19 Symptoms: https://www.cdc.gov/coronavirus/2019-ncov/about/symptoms.html

What To Do If You Think You Are Sick: https://www.cdc.gov/coronavirus/2019-ncov/downloads/sick-with-2019-nCoV-fact-sheet.pdf

Coronavirus Update

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The health, safety and well-being of our residents, employees and families is always a priority at our community.  With the coronavirus (COVID-19) in the news and in the minds of many, we want to address actions, which are taking place related to this concern.  

Some of the actions we are addressing include:

  • Consistent updates and communication to those who live and work at the community.
  • Evidence-based precautions that align with guidelines provided by the CDC.
  • Reviewing emergency preparedness and response measures in the event that a virus impacts our community or the surrounding area.
  • Changes to our travel and visitation guidelines for all employees, partners and guests.

We are closely monitoring local, state and federal health agencies to ensure we can respond quickly and effectively to protect our community and mitigate risks of an outbreak.

We will continue to remain vigilant in our efforts to preserve the health and safety of our community. 

If you have questions, concerns or need more information, please contact ArboriaofLongGroveLIFE@ArboriaofLongGrove.com or (847) 383-6737

 

Helpful Resources

Centers for Disease Control

World Health Organization

Illinois State Health Department

 

Arboria of Long Grove Management Company Nets Top Ranking in J.D. Power Study

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Arboria of Long Grove received some exceptional coverage in the Daily Herald recently regarding the a recent U.S. Senior Living Study by J.D. Power.

Below is an excerpt from the article:

Arboria of Long Grove’s management company, Life Care Services, has been ranked highest in customer satisfaction in the J.D. Power 2019 U.S. Senior Living Study.

Life Care Services, an LCS company, achieved the highest score in all seven study factors: resident services and activities; community staff; food and beverage; new resident orientation; resident cost; community and grounds; and resident apartment unit. Life Care Services, the nation’s second-largest senior living operator, scored 843 on a 1,000-point scale, a full 49 index points above the second-highest performing senior living organization.

To read the article in its entirety, CLICK HERE.

Arboria of Long Grove Named 2018 Choice Community Award Winner by Holleran Consulting

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Arboria™ of Long Grove is pleased to announce it has been named a 2018 Choice Community Award Winner by Holleran Consulting, the premier research and consulting organization offering employee and resident engagement benchmarks to senior living communities across the country. Arboria of Long Grove is one of only 13 communities announced in the first round of awards, and is one of 5 communities announced that are managed by Life Care Services®, An LCS® Company.

Winners of the 2018 Choice Community Awards have exceeded Holleran Engagement Benchmark scores for either employee engagement or resident engagement in the past six months.

“We are excited to recognize the Holleran 2018 Choice Communities,” states Michele Holleran, CEO, and founder of the research firm. “It is important to have an industry gold standard such as the Holleran Benchmark, by which to measure and recognize top employee and resident engagement communities. This designation was created because Holleran knows the value of being a Choice Community. These communities boast strong cultures of employee and resident engagement where employees feel their workplaces honor them, and residents feel they are supported in their successful aging,” expresses Michele Holleran.

Holleran has the largest benchmark of senior living engagement scores by which campuses can compare performance relative to their peers. “Choice Communities earn this designation – this is the one that really counts and is legitimate. It is not an award communities apply for; it is more than a marketing technique,” explains Michele Holleran. Backed by 26 years of solid research and uncompromised measures, Holleran provides campuses with the data they need to increase their employee retention and provide a culture of engagement to their residents.

The second round of Choice Community Award Winners will be released in January 2019. Holleran is the premier provider of employee and resident engagement and satisfaction research and benchmarks, serving more than 750 not-for-profit senior living providers nationally.

Arboria of Long Grove is a rental community managed by Life Care Services—a leading manager of senior living communities nationwide. Included in the monthly rent, residents enjoy three chef-prepared meals served 7 days per week, 52 weeks per year—with an ever-changing breakfast, lunch and dinner menu. In addition to residential living with fulltime assisted living and memory care, the community offers a short-term stay option for seniors that benefits the entire family—called The Caregiver Relief Program.

For more information about Arboria of Long Grove, seniors and families may call (847) 383-6737 or visit www.ArboriaofLongGrove.com.

About Life Care Services®

Life Care Services, An LCS Company, established in 1971 and based in Des Moines, Iowa, is the third largest manager of full-service senior living communities. Life Care Services currently provides operations, and marketing and sales management services for not-for-profit and for-profit Life Plan Communities, formerly known as Continuing Care Retirement Communities (CCRC), and rental independent living, assisted living, and memory care communities nationwide. For more information, visit lifecareservicesLCS.com.